FAQ

Willie's Rewards Frequently Asked Questions:

Willie's Rewards
Frequently Asked Questions:

What new features make Willie’s Rewards better than the old loyalty program?

  • With Willie’s Rewards, you can earn and redeem points at any Willie’s Grill & Icehouse location.
  • Points can be earned any way you prefer to order from us – on our website, on our new app (iOS and Google Play), and in-store.
  • You earn 1 point for every dollar spent at Willie’s Grill & Icehouse.
  • You earn bonus points for each friend who downloads our new app when they use your Invite Code. Your Invite Code can be found in your app by tapping “More” at the bottom of your screen. Your points will be added to your account after your friend places their first order.
  • Get a free small appetizer when you sign up for Willie’s Rewards via our new app.

Lunch Challenge

  • Monday – Friday 11:00am-3:00pm
  • Limit one qualifier per visit per check
  • Boiled crawfish items do not qualify for this challenge
  • Free entrée valid Monday – Friday 11:00am-3:00pm
  • Earn points in addition to this challenge.

Bonus Tuesday Challenge

  • Tuesday only from 11:00am-3:00pm
  • Limit one qualifier per visit per check
  • Boiled crawfish items do not qualify for this challenge
  • Free entrée valid Monday – Friday 11:00am-3:00pm
  • Earn points in addition to this challenge.

Redeemables

  • May only use 2 redeemables per day

Earning Points

  • Limited to 2 visits per day.

Points can be used in-store, online, or through the app.

Can I still earn points when I order through your app?

Yes! You will first need to download our NEW app in the app store and create a new Willie’s Rewards account. Download here:

 

Is the old Willie’s eClub program still active?

Yes, if you are a current eClub member, that will not change. You will however not earn loyalty points unless you download the Willie’s Rewards App.

What can I redeem for my points?

  • 30 points = Free Fountain Drink or Premium Side Upgrade.
  • 45 points = Free Small Appetizer
  • 60 points = Free Dessert or Kids Meal
  • 100 points = Free Large Appetizer (offer excludes Nachos & Sampler)
  • 150 points = Free Sandwich, Burger, or Salad
  • 250 points = Free Entrée (offer excludes full rack of ribs)
Referring A Friend
When you refer a friend, you will not be gifted 10 points until your friend downloads the App and makes their first purchase.

 

Do reward points and special offers expire?

Points will expire 365 days after you earn them if you do not redeem them. Special offers will include expiration dates.

Program Structure, Rewards & Credits

Your loyalty is rewarded in different ways! Receive special offers and rewards all along your loyalty journey. Offers include free food, extra points, visits, $ discounts, $ rewards, and more.

Leverage Membership Tiers

  • Level 1 Bronze (0-100 Points)
  • Level 2 Silver (100-200 Points)
  • Level 3 Gold (200-300 Points)

For assistance answering other questions, please email marketing@williesrestaurants.com.

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