Privacy Policy


Willie’s Grill and Icehouse, LLC Privacy Policy

Privacy Policy last updated on 7/20/17.
At Willie’s Grill and Icehouse (“Willie’s”, “we”, or “us”), we understand your privacy is
important to you and we want to let you know the kinds of information we may gather,
why we gather your information, what we use your information for, when we might
disclose your information, and how you can manage your information. This Privacy
Policy is applicable to Willie’s’ website located at https://williesgrillandicehouse.com,
applications and online services that link to this Privacy Policy (collectively, the “Site”).
This Privacy Policy does not apply to information that you may submit to us offline, or to
third-party websites and mobile applications that may be linked to or from the Site. We
are not responsible for the actions and privacy policies of these third-party websites and
applications.

By using our Site, you accept the practices described in this Privacy Policy. If you
do not agree to the terms of this Privacy Policy, please do not use the Site. We
may modify the terms of this Privacy Policy from time to time without notice. Your
continued use of our Sites following the posting of changes will mean you accept
those changes.

Information We Collect
We collect personal information about you, meaning information that can uniquely
identify you, directly from you when you use the Site, such as when you register for an
account, join our rewards program, or access certain features or content. The personal
information we collect about you includes
 contact information, such as your name and email address;
 ordering information, such as your street address and phone number;
 your birthday if you are a member of our rewards program;
 demographic information, such as your state and country of residence; and
 login information, such as your username and password.

Collection of Information from Social Media Sites and other Sources
When you interact with any Willie’s page or account on a social media platform, we may
collect information you make available to us on that page, including your account ID or
username. If you choose to log in to your Willie’s account with or through a social
networking service, Willie’s and that service may share certain information about you
and your activities. With your permission, we also may share information about your
activities, including what you view on the Sites, with that social network’s users.

We also may collect information about you that we may receive from other sources or
from our offline interactions with you to help us verify and update information contained
in our records and to better customize the Site for you.

Non-Personal Information We Collect
We also collect information when users interact with the Site. This information does not
personally identify you. Generally, we collect and store the following types of
information:
 demographic data such as age, gender, and ZIP code;
 device information about devices used to access the Site; and
 usage and traffic information such as pages viewed on the Site, the date and time of
access, and referring website addresses.

Collection of Your Location Information
You may send us information which may disclose your general location at the time you
access the Site. Advertisements and certain content may be directed to you as a result
of the collection of this data. In addition, in some cases the Site can deliver content
based on your specific location if you choose to enable that feature.

Use of Cookies, Web Beacons and Other Technologies
Like most websites, we may use “cookies”, which are small text files that are stored on
your computer or equipment when you visit certain online pages that record your
preferences and actions. We use cookies to track use of our Site and exposure to our
online advertisements.
We may also use cookies to monitor traffic, improve the Site, and make it easier to use
and more relevant. Most web browsers automatically accept cookies but, if you prefer,
you can usually modify your browser setting to disable or reject cookies. If you delete
your cookies or if you set your browser to decline cookies, some features of the Sites
may not work or may not work as designed. For more information on cookies and how
to disable them, you can consult the information provided by the Interactive Advertising
Bureau at www.allaboutcookies.org.
We may also use web beacons or other technologies to help us better understand how
users use our Site, to customize the Site and provide our users a better Site experience.
A web beacon is an invisible graphic on a web page that is programmed to collect non
identifiable information about your use of the website.
The Site also uses Google Analytics which uses cookies or other tracking technologies
to help us analyze how users interact with and use the Site, compile reports on Site
activity, and provides other services related to Site activity and usage. Google Analytics
may collect information such as your IP address, time of visit, whether you are a return
visitor, and referring website. The Site does not use Google Analytics to gather personal
information. The information generated by Google Analytics will be transmitted to and
stored by Google and will be subject to Google’s privacy policies.
Some applications and functionality on the Site are provided by third parties. We may
enable third parties to collect information in connection with our website.  This privacy
policy does not apply to, and we are not responsible for, any collection of information by
third parties on our website.
We may also use third party service providers to assist us in providing certain
functionality on our Site. For example, when you place an order online, our service
provider accepts and submits the order to us, and also processes your payment. We
have agreements with our services providers to protect your information, however, their
practices may vary from ours.  Please review their terms of service and privacy policies
before you provide any information to those service providers.  If you have any
questions about our service providers’ practices, please either contact the service
provider directly, or let us know and we will help get your questions answered.

How We Use Your Information
We use your information to help us personalize and continually improve your
experience on the Site. We may use your personal and non-personal information in the
following ways:
 to provide you with the content, products and services you request;
 to communicate with you about your account or transactions with us and send you
information about features and enhancements on or to our Site,
 to communicate with you about changes to our policies,
 to send you newsletters, offers, promotions, or other communications about our products
and services, including special or promotional events;
 to advertise our products and services;
 to administer contests, sweepstakes, promotions, and surveys;
 to administer loyalty and rewards programs;
 to detect, investigate, and prevent activities that may violate our policies or be illegal;
 to improve our menu offerings and operations; and
 to perform statistical, demographic, and marketing analyses
We may use your information collected on one portion of the Site with information
collected on other portions of the Site, and we may combine that information into a
single record. We may also use or combine information that we collect offline or we
collect or receive from third-party sources to enhance, expand, and verify our records.
We may disclose your non-personal information in any other manner that we deem
appropriate. Among other things, way disclose non-personal information to third parties
to help us determine how people use the Site and how we can improve our Site. We will
also disclose non-personal information to our service providers and other third parties
about how our users collectively use the Site.

How We Share Your Information 
We may share your information with our service providers, affiliates, partners, and other
third parties as described below.
Third-Party Service Providers
We have third-party service providers, agents, franchisees, subsidiaries, and affiliates
that perform functions on our behalf, including, but not limited to: hosting, content
syndication, content management, technical integration, marketing, analytics, customer
service, and fraud protection.
These entities may have access to your information if needed to perform their services
or functions. If such access is required, the third parties will be contractually obligated to
maintain the confidentiality and security of your personal information. The service
providers are restricted from using, selling, or distributing this information in any way
other than to provide the requested services to the Site.

Assignment
We may change our ownership or corporate organization while providing the Site. We
may also sell certain assets associated with the Site. In such event, we may transfer
some or all of your information to an entity acquiring all or part of our assets or to
another entity with which we have merged. Under such circumstances, we would
request the acquiring party to follow the practices described in this Privacy Policy.
Nevertheless, we cannot promise that an acquiring party or the merged entity will have
the same privacy practices or treat your information the same as described in this
Privacy Policy.

Law Enforcement, Legal Process, and Emergency Situations
We may also use or disclose PII if required to do so by law or on the good-faith belief
that such action is necessary to (a) conform to applicable law or comply with legal
requirements; (b) protect and defend our rights or property, the Sites or our users, or (c)
act to protect the personal safety of us, users of the Sites or the public.

How We Protect Your Information
We use commercially reasonable efforts to protect your information. We may request
proof of identity before we disclose your information to you. While we try our best to
safeguard your information when we have it, no transmission of data over the Internet or
any other public network is 100% secure.

Storing Your Information
The time period for which we keep your information varies according to what the
information is used for. In some cases, there are legal requirements to keep data for a
minimum period. Unless there is a specific legal requirement for us to keep the
information, we will retain it for no longer than is necessary for the purposes for which
the data was collected or for which it is to be further used.

Children’s Information
The Site is not intended for children under 13 years of age. Willie’s does not knowingly
collect personal information from children under 18 years of age. If you are under 13
years of age, do not provide personal information to Willie’s. If you are between 13 and
18 years of age, do not provide personal information to Willie’s without a parent or
guardian’s consent.
If we discover that a child under the age of 13 has provided us with personal information
and we do not have parental consent, we will promptly delete that child’s information
from the Site. If you believe that a child under the age of 13 has provided Willie’s with
personal information without parental consent, please notify us immediately at 720-214-
1900.

Public Areas of the Site
Any information you share in public areas of the Site becomes public and anyone may
see your posts. Please be careful about what you disclose and do not post any private
or sensitive information. Willie’s does not control who views information that you post in
public areas and is not responsible for how third parties may use or disclose information
that you post in public areas.

Contests and Promotions
When we run a contest, sweepstakes or other promotion on our Site, there will be
specific rules that apply to the promotion that will explain how the information you
provide in order to participate will be used and disclosed.

Notice to Users Outside the United States
The Site is located and directed to individuals in the United States.  If you are accessing
the Site from outside the U.S., you do so at your sole risk and are responsible for
compliance with all applicable local laws.
If you choose to use the Site outside of the United States, you understand and consent
to the transfer of your personal information to, and the collection, processing and
storage of your personal information in, the United States and other countries. The laws
in the U.S. regarding personal information may be different than the laws of your state
or country.
If you have an account with Willie’s on or through the Site, you may review and change
your information by logging into your account and editing your profile, via email by
contacting us at comments@williesrestaurants.com or by calling 281-807- 5200.
We may not accommodate a request to change or delete your personal information if
we believe doing so would violate any law or legal requirement, or cause the information
to be incorrect.
You may opt-out of receiving future e-mail marketing messages and e-mail newsletters
from Willie’s at any time, by using the “unsubscribe” link found on each of our email
communications.

Changes to our Privacy Policy
From time to time, we may update this Privacy Policy. If our information practices
materially change at some time in the future, we will post the policy changes to our Site
to notify you of these changes, and we will only use data collected from the time of the
policy change forward for these new or different purposes. In the event we make a
material change to how we use your personal information, we will provide you with an
opportunity to opt out of such new or different use. The date this Privacy Notice was last
revised is at the top of this page. You are responsible for periodically reviewing the Site
and this Privacy Policy to check for any updates or changes.

Information for our California Website Visitors. 
Your web browser may let you choose your preference as to whether you want to allow
websites to collect personal information over time about your online activities across
different websites or online services.  At this time our website does not respond to the
preferences you may have set in your web browser regarding the collection of your
information, and our website may continue to collect information in the manner
described in this privacy policy.
If you are a California resident and customer of Willie’s, you have the right to request
certain information regarding our disclosure of personal information to third parties for
their direct marketing purposes. To make such a request, please send an e-mail to
comments@williesrestaurants.com or write us at: Willie’s Grill and Icehouse, 10627
Tower Oaks Blvd, Houston, TX 77070.
Copyright © 2017 Willie’s Grill and Icehouse, LLC. All rights reserved.

Refund Policy
Please contact the Willie’s Grill & Icehouse Restaurant Support Center for credit card refunds at 281-807-5200 x101 or at comments@williesrestaurants.com. Please include your name, number and email information. All credit card refunds will be provided as a credit to the original credit card used at time of purchase within 7 days of receipt of information.